Shipping policy

Thank you for shopping with Slymora. We aim to provide fast, reliable, and secure shipping for all orders. Please read the details of our Shipping Policy below.

1. Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Processing time does not include weekends or holidays.

If we experience a high volume of orders, processing may take an additional 1–2 days. We appreciate your patience.

2. Shipping Time & Delivery Estimates

We ship worldwide.
Typical delivery estimates are:

United States, Canada, United Kingdom, Australia

  • Standard Shipping: 7–15 business days

Europe

  • Standard Shipping: 7–18 business days

Asia

  • Standard Shipping: 5–12 business days

Other Countries

  • Standard Shipping: 10–20 business days

Note: Delivery times may vary due to customs delays, weather conditions, or carrier issues.

3. Tracking Information

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Tracking updates may take 24–72 hours to display.

4. Shipping Fees

We offer affordable and transparent shipping:

  • Standard Shipping: Calculated at checkout or offered free during promotions

  • Expedited Shipping: If available, will be shown at checkout

Shipping fees are non-refundable once the order has shipped.

5. Wrong Address or Undeliverable Orders

Please ensure your shipping address is correct.
We are not responsible for:

  • Packages delivered to the wrong address due to customer error

  • Lost packages caused by incorrect or incomplete addresses

If a package is returned to us due to an incorrect address, the customer is responsible for reshipping costs.

6. Lost or Stolen Packages

If your tracking shows “delivered” but you cannot locate your package:

  1. Check with neighbors or household members

  2. Check your mailbox, porch, or pickup areas

  3. Contact your local post office or carrier

  4. Contact us for assistance

We will do our best to help, but we are not responsible for packages marked as delivered.

7. Customs, Duties & Taxes

For international shipments, customs fees or import taxes may apply depending on your country’s regulations.
These fees are the responsibility of the customer.

8. Contact Us

For any questions about shipping, feel free to contact us:

Company Name: Guangzhou Xianchu Machinery Equipment Co., Ltd.
Email: xianchumachine@outlook.com
Phone: 13248407135
Address: Room 201, No. 6 Xinghua Straight Street, Tianhe District, Guangzhou, China
Contact Person: Chen Ying

We are here to help and ensure your experience with Slymora is smooth and enjoyable.